The Ritz Hotel Essay Example for Free

The Ritz Hotel Essay Despite the fact that rooms at the Ritz Hotel do not cost 2,000 Euros, employees of the Ritz are authorized to compensate guests up to 2,000 Euros for any problems they may have experienced.   Why does the Ritz have this policy?   There are primarily three factors that should be explored: one, the reputation of the Ritz, two, the costs beside room rate, and three, and the hidden costs.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   First, the Ritz is known the world-over for high class service.   It is the place to have your social event.    The name has carried great weight for many years now, and the reputation of the Ritz is not something the hotel owners would like to have tarnished.   Established in 1906, this year marks the 100 year celebration of this world-class hotel.   As part of the celebration, and as an example of the level of service the Ritz offers its clients, the Centennial Celebration includes pick-up from the Airport in the new Rolls Royce, accommodations for two nights, a bottle of champagne, Theater Tickets, Dinner, Salon Treatments, and complimentary membership to the Ritz Club for the length of the stay. The Ritz is â€Å"puttin’ on the Ritz’ for its 100 year celebration.   The reputation of the Ritz creates its value in the marketplace.   As a place for high society, elegance, and comfort, it has a name and reputation to live up to.   One of the primary ways reputations are maintained is through word-of-mouth.   Considering the fact that if a guest has a negative experience, they are ten times more likely to talk about it, it is therefore in the Ritz’s best interests to maintain a positive word-of-mouth cycle.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Second, additional costs which guests incur aside from the room rate can cause management to raise the level of compensation higher than the rate of the room.     For example, there may be phone charges, room service charges, movie charges, wet bar charges, laundry or dry-cleaning, and the list goes on.   These are only the costs the guest may incur inside the hotel.   Additionally, there is the cost of travel and transportation.  Ã‚   As a world-class hotel, the Ritz recognizes these as valid reimbursable expenses.   If the Ritz is at fault for some inconvenience to the customer, the customer will also incur additional expenses remedying the problem.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Finally, the hidden costs to the Ritz.   The first has already been mentioned – the word-of-mouth advertising.   It is essential to the Ritz to maintain positive word-of-mouth advertising.  Ã‚   After a customer leaves the Ritz, it is impossible to communicate with them further, or to make amends.   One of the worst things that can happen for the Ritz is an unhappy customer leaving.   Therefore, the service staff at the Ritz has the permission to compensate the guests up to 2,000 Euros. The Ritz must review this policy and the history of compensations to make sure the policy is not being abused.   Abuse of the policy is a hidden cost to the Ritz itself.   However, with proper oversight, this cost can be minimal.   One more factor to take into consideration is the costs of damage to a customer’s personal belongings.   If a designer suit is taken in for dry-cleaning and is destroyed in the process, it is possible that the value of the suit could actually exceed the 2,000 Euros authorized for compensation.   Based on the level of the guests, it is quite likely that their personal items may be of high value.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Finally, the management of the Ritz must weigh its risks.   How likely is it that compensation up to 2,000 Euros would be provided for a guest?   Based on the high level of service provided at the Ritz, including the level of training received b each employee, it is highly unlikely that a guest would have such a negative experience that only 2,000 Euros would satisfy them.  Ã‚   Therefore, the Ritz has even created a buffer zone for its employees. Not only are they authorized to meet the guests expectations, despite problems, they can even exceed the guests expectations.   If the guest found a mouse in the bathroom, rather than simply refunding the room rental rate, the employee can also give the customer 500 Euro for emotional duress.   Ultimately, it is in the Ritz’s best interests to satisfy their guests to the best of their ability.   If monetary compensation can help them achieve this goal, they should use this tool as long as it works for them.

The Assessed Causes Of The First World War :: history

The Assessed Causes Of The First World War Long Term Causes And Arguments: In 1838, a agreement was formed to protect Belgium if attacked or invaded. Briton along with other major European powers signed this therefore dragging themselves into the First World War when Germany invaded Belgium to fight France. In 1848, Austria-Hungary under Franz Josef lost a war against France, beginning a long rivalry between the two countries. In 1860, Italy was founded which agravated Austria-Hungary as parts of ithe land had originally been owned by them. In 186, Austria-Hungary under Franz Josef lost to Prussia creating tention between Austria-Hungary and yet more countries within Europe. In 1870, the Franco-Prussian War happened. France, led by Napoleon III, lost to Wilhelm I. This loss meant Alsace-Lorraine was joined on to Germany Empire. France would never forget this and was keen for revenge. In 1875, France set up a War college â€Å"Ecole Superieure de Guerre† which implied that they were building up a strong army to attack Germany again. In 1879, the Dual Allience was formed between Germany and Austria-Hungary, although Wilhem I was afraid that it might damage relations with Russia, which had always supported Prussia. In 1881, The Emperors League was formed creating more allies for Germany and Austria-Hungary. In 1882, Italy who had been waiting to see which was the stronger empire between the two sides finally joined Germany and formed the Triple allience. In 1888, Wilhelm I died and Wilhelm II was appointed Emperior of Germany. In 1890, Germany refused to renew the Russian Reinsurance Treaty and lets Russia go off to find new allies. In 1891, Russia and France agreed to protect each other if either country was attacked(the Franco-Russian Alliance). This created more strain on Germany as the surrounding empires teamed up. In 1904, Briton became an unoffical member of the Franco-Russian allience, building up to fight Germany if attacked. In 1912, Briton and France agreed to join each others battles if it was an unprovoked attack. The Pig War: The Pig war was an attempt by Austria-Hungary to stop the Pan-Serb movement and eventually Serbia, but all that came from this was a stronger Serbia and encouragement to get revenge somehow. Serbia’s main trade was in live-stock and so in 1906 Austria-Hungary stopped the import of all Serbia’s livestock. The Pig war had begun and continued for five years with unexpected results from both Serbia and Austria-Hungary.

Critical Analysis: Death and Justice by Edward Kotch Essay

In his essay with regard to capital punishment entitled â€Å"Death and Justice†, which first appeared in The New Republic on April 15, 1985, Edward I. Koch aggressively refutes the claims of individuals who are opposed to the subject matter with seven firm and satisfying points. A native of New York, born 1924, Koch was an American lawyer, politician, political commentator and a reality television arbitrator. He earned his law degree in 1948 from New York University and practiced law in New York City for some two decades thereafter. He was a member of the U. S House of Representatives, serving from 1969 to 1977 and in the later year, he was then elected as New York mayor, holding the post until 1990. With such a strong and wide variety in terms of line of work, it is my belief that his views communicated in this essay by way of his, logical, ethical and rational appeal are well-thought out and unbiased. Unbiased or impartial, if you will, due to the fact that with the rebuttal style in which the argument was written, the opposing claims would first have to be identified and evaluated before generating an objecting response. The piece of work in my opinion achieves its purpose and is well organized by use of logos, pathos and ethos, thus influencing a successful but indeed controversial essay. As mentioned in my introductory paragraph, the essay is carefully structured into seven sturdy points in which each, Koch identifies the claims of his opponents followed by his rebuttal arguments. This makes the piece much easier to follow and interpret, hence making his arguments extremely clear and concise. This also influences the readers to grasp a better knowledge of his position hence increasing the probability of reader agreement. In this logical system of ideas, each argument is further justified by the use of analogies, if, then†¦ statements, statistics, stories and the use of credible sources (experts, scholars). Some throughout the text take place as follows: in his first refutation in which he rejects the statement that the death penalty is barbaric and draws and analogy between cancer and murder. It is my view that this was an extremely effective strategy used by Koch as analogies encourage participation and increases understanding of an unfamiliar topic by comparing it to something that is quite familiar; in his third refutation where Koch refutes the opinion of the opponent that an innocent person might be executed by mistake. By way of statistics he proved that this was never the case. He cited a study of 7,000 executions in the USA from 1893 to 1971, and concludes that the records fail to show that such cases occur. Statistics ultimately speak for themselves, needing no further clarification hence why their use is extremely influential and in this case, utterly persuasive. This was a great execution in the area of logos which totally disregarded the opposing claim without a doubt. Remarkably Koch does not end that particular argument there but rather continues by establishing truth and developing such truth by examples. He says â€Å"Human life deserves special protection and one of the best ways to guarantee that protection is to assure that convicted murderers do not kill again†. He then proceeds by providing an example, and in this case, of an unexecuted recidivist murderer named Lemuel Smith who was sentenced to about six years life sentence. This was immaculate! Why you may ask? This same murderer then killed a woman corrections officer. Additional life sentences for Smith, according to Koch are â€Å"meaningless†. It is my view that examples reiterate and re-enforce a concept or thought, in this case the earlier provided statistic. This example provided also provoked one’s rational thinking and critical reasoning hence increasing the probability that readers are inclined to agree with Koch and his position; in his fourth refutation where he refuted that capital punishment cheapens the value of human life. In his immaculate use of if, then†¦ statements, Koch says â€Å"if we lower the penalty for rape, we lower our view or regard for the victims’ suffering, humiliation and personal integrity. In the same instance, by exacting the highest penalty for murder, we then affirm the highest value of human life†, which influences logical reasoning and critical thinking, both forms and arts of rhetoric used to persuade intellectually (logos). To conclude my first point, it is my view that the essay did in fact follow a logical system of ideas by way of seven clear points. Each point was further justified by use of rhetorical strategies to make the argument much more understandable as well as believable. It is safe to say that Koch’s essay was particularly powerful where logos is concerned. Throughout the text, despite not in abundance, there is in fact some sense of emotional appeal (pathos). Although Koch’s primary tone throughout the piece is aggressive, he distinctively manages to appeal to our emotions in some contexts. For example, once more, take his fourth refutation where he refuted that capital punishment cheapens the value of human life. He uses rape, a very emotional and touchy topic for any individual within our society, and basically goes on further to state that if we lower the penalty for rape, we lower our view or regard for the victims’ suffering, humiliation and personal integrity. His use of connotation with words such as â€Å"victims’ suffering, horrible experience, humiliation and increased danger† invoked a feeling sympathy for the victim and the situation by the way it appealed to the heart and to one’s emotion. Rape is in fact a terrible occurrence for which sympathy is usually given to the victim. It is my belief that Koch deliberately seized the opportunity to demand the readers’ emotional attention by evoking a sense of pity or sympathy in his efforts for us to conceptualize and agree with his point. Very good move! Given the background information provided in my initial paragraph, it is implied that Koch is a credible source. This was an underlying establishment of ethos. Throughout the text, his tone suggests authority as well as credibility. He was a lawyer, a TV judge, a politician and a mayor. He was a well-rounded scholar with a diverse work history. It is of my opinion that he has dealt with a variety of different cases on a wide spectrum of practice. The area of ethos is therefore implied. Although for the most part, the ethos is in fact underlying by way of his background information, throughout the text you can still witness hints of his authority. Take for example, in his fourth refutation; he ridicules his critics, one in particular, Jimmy Breslin by calling his statement regarding capital punishment sophistic nonsense. Not only is this satire but establishment of authority by way of discrediting another’s opinion. This in fact was effective as it shows that Koch has in fact done his research regarding what his critics have said thus establishing him as a trusted and unbiased source. Another example can be found in his sixth refutation, where he makes reference to the bible, he establishes credibility by introducing us to the greatest thinkers of the 19th century – Kant, Locke, Hobbes, Rousseau, Montesquieu, and Mill who all agreed that natural law properly authorized the sovereign to take life in order to vindicate justice. According to philpapers. org, an online research philosophy engine it can be said they were all well-known philosophers who are considered to be central figures of modern philosophy. â€Å"Name-dropping† is one of the easiest ways to persuade an audience as the majority of us human beings tend to follow the way in which famous people ranging from celebrities to scholars, think. This then influences the way society thinks hence my belief that the use of credible sources in this instance was impeccable. Within the same argument (the sixth refutation), I also noticed that it was not biased or unfair as he includes that Jeremy Bentham, another great philosopher, was ambivalent to the claims of the others. He does not leave out any information hence making the argument fair and believable, which in turn establishes his credibility and believability. He then goes on to establish additional credibility by revealing names of other scholars (Washington, Jefferson and Franklin) who endorsed the claim. This was effective in persuading us as the readers to understand and accept his point of view. Death and Justice† is an effectively-written essay which judiciously rebuts the claims of individuals opposed to the capital punishment. Each paragraph within the essay is well-thought out and organized effectively. With the use of logos, pathos and subliminal forms of ethos, Koch immaculately achieves his purpose of persuading the readers to conceptualize, understand and agree with his claims and opinions regarding the death penalty. Although Koch ridicules the opponent throughout some exerts of the text, the readers are still able to grasp his aggressive and almost certainly serious tone. It is my opinion that the argument presented was unbiased and impartial, taking into the consideration the rebuttal style in which it was written. This piece of writing has not, and will definitely not be limited to the time in which it was written as the argument presented is very controversial, and in continued debate.

E Commerce Term Paper - 2269 Words

E commerce Case Study On DOA: 05-10-2012 DOS: 09-11-2012 Submitted By: Name: Tehzeem Rasool Roll No: A19 Reg No: 11011988 Section: K3R06 Submitted To:†¦show more content†¦* Vision: To become India’s largest online lifestyle products retailer. Industry/Service * Myntra.com is into the e-commerce (online shopping) business. It is an online retailer of fashion and lifestyle products in India. * Products :- * From 2007 to December 2010, Myntra.com was in the business of online demand personalization. The products ranged from * T-shirts, * mugs, * greeting cards, * calendars, * Key chains, diaries, coasters and many such products with photographs. * Myntra pioneered the personalization of sports jerseys and offered sports jerseys of several cricket and football teams such as Team India, IPL amp; FIFA. These jerseys could be personalized with a name and number of the customer’s choice. Products * Myntra has tied up with top fashion and lifestyle brands in India, such as Nike, Reebok, Puma, Adidas, Asics, Lee, Lotto, Decathlon, FIFA, John Miller, Indigo Nation etc. * To offer a wide range of current season merchandise from these brands. Myntra currently offers products from more than 200 Indian and international brands. These include shoes for running, tennis, football, basketball and fitness, along with casual footwear from world-renowned industry leaders like * There are also casual and dressy footwear for women from Catwalk, Carlton London and Red Tape to name a few.Show MoreRelatedThe Analysis And Ratio Analysis1012 Words   |  5 PagesThe methodology of this paper adopts the document analysis and ratio analysis. The information regarding the board characteristics and the financial figures collect from annual reports which are published on the official website of target companies. 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